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Postgraduate


P E R S O N A L D E T A I L S


NAME: STEPHEN HEARN

( BEngCivil, GradDipCompSci )


LOCATION: Melbourne, Australia






CONTACT: Phone 0419 509 429


http://www.stephenhearn.com


E D U C A T I O N & T R A I N I N G


HP LoadRunner Web 7.0

HPLoadRunner Database 7.0

HP WinRunner 6.0

Various (old) vendor performance & system administration training


POSTGRADUATE



1993 ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY

Graduate Diploma in Computer Science


DISTINCTION grade minimum


UNDERGRADUATE



1979 -1982 ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY


Bachelor of Civil Engineering


E M P L O Y M E N T H I S T O R Y


February 2010 – current

CPT Global Ltd

Role – Senior Performance Consultant


Client – Trinity College, Melbourn University – July 2012

  • Miscellaneous on-campus client performance issues

  • Wireless technologies, Squid proxy, JMeter testing, Java, network utilities, Moodle (Apache), etc


Client – RACV – April & June 2012

  • Web application (network & client) performance analysis

  • Loadrunner Vugen, Fiddler, Wireshark & various network testing utilities


Client – National Australia Bank (Finance) – July 2010 to July 2012

  • Assist client to determine and test to Service Level Agreements

  • Design test strategy & produce all performance test documentation

  • Setup & perform performance tests

  • Analyse test results, identify and isolate areas of performance risk

  • Recommend (and/or perform) tuning

  • Present findings and/or prepare performance test summary report

  • LoadRunner, Performance Centre, Quality Centre, Citrix, Murex, Windows, UNIX, etc


Client – ING (Sydney) – May 2010

  • Client performance analysis (bespoke application)

  • Network analysis &investigation to identify poor performance root-cause

  • Wireshark & various network testing utilities



February 2008 – February 2010

Client – CGU Insurance

Role – Performance Test Engineer


Responsibilities:

  • Liase with internal customers to determine testing requirements

  • Design & document performance test strategy

  • Execute test

  • Analyse test results & prepare report for customer

  • Miscellaneous scripting & coding (shell, perl, C, C++)

  • Liase with internal Infrastructure Service department


Experience with technologies:

  • HP LoadRunner & Quality Centre

  • Windows/UNIX/MVS


Exposure to technologies:

  • WebSphere, DB2


April 2006 – February 2008

Client – National Australia Bank

Role – Performance Test Engineer


Responsibilities:

  • Liase with internal customers to determine testing requirements

  • Design & document performance test strategy

  • Execute test

  • Analyse test results & prepare report for customer

  • Miscellaneous scripting & coding (shell, perl, C, C++)

  • Use & configuration of software stubs


Experience with technologies:

  • HP LoadRunner, Performance Centre, & Quality Centre

  • Windows/UNIX


Exposure to technologies:

  • Tibco EAI, WebSphere, Oracle, Weblogic, document imaging/archiving,



April 2005 – April 2006

Client – Anite International Pty Ltd

Role – Performance Test Analyst


Responsibilities:

  • Record & maintain performance test scripts (VBScript)

  • Manage test environment & data

  • Perform stress & volume tests

  • Extract and analyse test results, generate test report(s) and present to management

  • Liaise with developers & technical support staff to identify performance problems and assist with remediation.


Experience with technologies:

  • Microsoft Application Center Test

  • AIX 5.2, Oracle 9.2, ODP (Oracle Data Provider), .Net 1.1



April 2004 – April 2005

CPT Global Ltd

Role – Senior Performance Consultant


Client –Telstra Performance Test Centre (Apr 2004 – Apr 2005)

Role – Senior Test Designer


Client – CPT Global for EDS/GMH-Holden (Jan-Mar 2004)

Role – Senior Performance Tester


Responsibilities:

  • Perform Stress & Volume test of Holden dealer internet portal

  • Gather customer testing requirements

  • Document test strategy, detailed test plan and final report

  • Present results to customer


Experience with technologies:

  • Solaris 2.8, iPlanet (aka Sun ONE) 3 Portal server

  • HTTPS, Perl, Apache web server, LoadRunner 7.8


May 1999 – December 2003

CPT Global Ltd

Role – Senior Test Designer

Client – Telstra Performance Test Centre (PTC)


Responsibilities:

  • Determine testing requirements

  • Establish & document test strategy

  • Application installation & shake-out

  • Test execution

  • Produce test report and present to customer

  • Mentor & oversee testing staff

  • Capacity planning

  • Miscellaneous system administration tasks (Windows NT, UNIX, patching, etc) as required

  • Software (stub) development


Experience with technologies:

  • Assorted UNIX variants (esp HP-UX & Solaris)

  • Windows NT 4.0, 2000 & various utilities (VNC, Ghost, etc)

  • Oracle 7.x, 8.x, 9.x

  • Various disk management software (HP Logical Volume Manager, Veritas, etc)

  • EMC disk array, StorageTek tape library

  • WebSphere 4.x, 5.x, J2EE, installation, configuration & tuning

  • Introscope & some other J2EE monitors

  • LoadRunner & WinRunner

  • IBM MQSeries/ WebSphere, EAI, iPlanet, Orbix, CA COOL:Gen

  • Web security – HTTPS, digital certificates, SiteMinder, etc

  • Microsoft IIS, SQL Server 7, MTS & others

  • Programming in C, C++, Java, Perl, shell, Visual Basic, Expect, Tcl, HTML, CORBA, etc

  • Various Siebel products – installed/configured/tested


September 1999 – September 2004 (Part-time)

Client – CPT Global for Tenix Solutions Ltd

Role – UNIX System Administrator & Performance Analyst


Responsibilities:

  • Perform system administration tasks as required

  • Creation & management of userids, patch installation, vendor liason, etc

  • Performance monitoring, reporting, troubleshooting & capacity planning

  • Disk management, reorganisation & tuning

  • Investigate new technologies & make recommendations to management as required.


Experience with technologies:

  • HP-UX 10.x, 11.x

  • Omniback III, HP LTO tape array

  • EMC Clariion 4700

  • Storage networks – Fibre Channel SAN, switches, NAS units, etc



November 1998 - April 1999

Client – CPT Global for Telstra TITAN Project

Role – Operations & IT Infrastructure Team Leader


Responsibilities:

  • the smooth day to day operation of the application and hardware

  • identifying causes of operational problems & facilitating their repair

  • capacity planning and performance monitoring of production systems

  • infrastructure architecture design and assessment

  • problem and change management

  • maintenance and control of system documentation

  • liasing with many & varied groups within and without Telstra

  • troubleshooting miscellaneous UNIX, printing and PC desktop problems

  • staff management - planning, goals, supervision, training, etc

  • presentations to various parties


Experience with technologies:

  • HP-UX 10.10, 10.20 & 9.04

  • IP Fabric middleware, SNAPlus2

  • network administration - ethernet, token ring, general troubleshooting

  • installation & configuration of modems to UNIX hosts

  • disk arrays - Nike HA20, EMC 3470

  • Windows 3.11 and NT 4.0 desktops

  • HP-UX Logical Volume Manager and ServiceGuard

  • Progress 7.3D RDBMS



February 1998 – November 1998
^

Client – Hewlett Packard Software Response Centre


Role – Senior Software Support Engineer


Responsibilities:

  • assist customers solve problems with HP products

  • replicate customer problems where applicable

  • fault isolation

  • advise customers regarding upgrading & future growth of computing resources


Experience with technologies:

  • HP-UX 9.x, 10.x, 11.x

  • high availability computing - disk arrays (RAID), tape libraries, ServiceGuard

  • HP applications - Omniback, Network Node Manager, Operations Centre, VUE, CDE, System Administration Manager (SAM), etc



July 1995 - February 1998

Client – Telstra Phoenix Project
^

Role – UNIX System Administration, testing & performance tuning


Responsibilities:

OS installation, upgrades, configuration & maintenance


  • identification & resolution of production environment problems

  • ensuring security & integity of production environment

  • performance optimisation - I/O, kernel, capacity planning, etc

  • documentation - upgrade strategies, maintenance, procedures

  • stress & volume testing - design & implementation

  • end-to-end performance monitoring, analysis & troubleshooting

  • desktop client configuration & performance



Experience with technologies:

  • HP-UX 9.x, 10.20

  • Oracle 7.2.3

  • HP-UX Logical Volume Manager

  • HP-UX SNAPlus, SNAPlus2 & FDDI

  • client-server architecture

  • Uninterruptible Power Supplies - hardware/software config

  • korn/shell/perl scripting

  • various HP-UX & generic UNIX performance tools

  • third-party software acquisition, build & install

  • client-server “middleware” - Topend (AT&T)



Mar 1994 - June 1995
^
Client – Barwon Water

Role – UNIX System Administrator



Responsibilities:

  • maintenance of client-server document imaging workflow system

  • production problem identification & resolution

  • SYBASE database administration & perforormance tuning

  • UNIX server performance tuning/capacity planning

  • software installation, upgrades, porting & licensing

  • hardware maintenance (PC’s, SUN servers & workstations)

  • internet/network config (www, Usenet, ftp, etc)


Experience with technologies:

  • SUN Microsystems, PC hardware, SunOS 4.1.3, Solaris 2.3

  • SYBASE database

  • firewalls, anonymous ftp servers, security, etc

  • perl/shell/sybperl scripting

  • HTML editors



P E R S O N A L I N T E R E S T S


  • Music (listening & performing)

  • Photography (film & digital)

  • Motorcycles

  • Surfing

  • Travel

  • Fitness


R E F E R E N C E S


Personal and professional referees available upon request.





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