November 2009 - ICT Entrepreneurship Training - By Kenya ICT Board & JKUAT
February 2005 - Competence Based Education & Training - By Vocational Education
Training Authority (VETA) - Tanzania ^
Hardware: - Troubleshooting, repair, upgrading and assembling of computers.
Software: - Installation, upgrading, application of (word-processing, spreadsheets, databases, desktop publishing and accounting) application software.
Sound technical knowledge on windows XP/Vista, Microsoft Office.
Knowledge on Networking and internet technologies
Sound troubleshooting skills of end users computer related problems
Experience in user support/ Network support.
Sound customer care/ Helpdesk support.
Networking: - Able to perform a structured cabling for all types of networks.
Network Administration: - Able to administer a Novel, Windows NT and Windows Server 2003/8 Networks.
Programming - Able to program using Turbo Pascal, MS COBOL and Dbase.
Database Management: - Able to create, manipulate and maintain.
Systems Analysis and Design: - Able to carry out: Problem Identification and Recognition, Feasibility study, Facts collection, Analysis, Designing, Coding, Testing, System Implementation - Creation of specifications, installation, staff training and system documentation - System Maintenance and Review.
Good Public Relation
Sound Problem solving skills
Staff training and Motivation ability
Excellent Team Player and Builder
Apt Organiser / Setting up projects.
Ability to effectively manage ICT facilities
Excellent I.T Training Skills
Good operational and administration skills
Apt in dealing and working with people of all kind, culture and religion
Self-motivated, creative, result oriented, flexible and responsible person
Institution : Bellerive Computer Consultants Kenya Limited
Position : Computer Hardware Support Specialist
Duration : July 2010 – Up-to-Present
Institution : Kensetsu Kaihatsu International, Civil Engineering Consultants & Contractors
Position : Assistant IT Manager
Duration : November 2008 – June 2010 ^
Installing and maintaining PCs, notebooks, printers, operating systems, applications, email, remote access, desktop and notebook connectivity.
Providing analytical and technical expertise to solve hardware and software problems for employees.
Installing and configuring hardware, and performing hardware repair and upgrades. Acting as liaison to hardware vendors when required for purchase of parts, additional equipment, or repair of existing equipment.
Installing, configuring and troubleshooting software, and performing software patches and upgrades.
Overseeing administration and updates of virus / spam / and spyware protection on PCs.
Responsible for performing scheduled preventive maintenance on workstation operating systems, hardware, software, and peripherals.
Responsible for providing a weekly report to management describing status of current tasks (active and completed) and upcoming tasks
Submitting purchase requests (PRs) for continuance of supplies / services in advance of outages, maintaining stock, tracking parts inventories as assigned, and control of inventories in secured areas.
Performing back-ups and file restorations of critical systems on users’ PCs to ensure protection of data from loss during PC repairs.
Testing and documentation of Documents hardware and software configurations, maintains system configuration information matrices, and follows all computer system policies.
Maintaining proficiency in technology, applications, or business sector through continued Training of Staff
Performing other duties as assigned
Willingness to work off shift to complete team projects as needed.^
Person-to-person, phone and email communication with internal and external employees at all levels.
Institution : Technosoft Limited - Mombasa
Position : Customer Support Technician
Duration : January 2008 – November 2008 ^
Managing and maintaining customer relationships.
Handle the Helpdesk and ensure that customers' support is offered to clients.
Resolve customer faults.
Ensuring that all support calls are answered, responded to, acted upon and logged in the Client Relationship Management (CRM) System.
Working out the nature of Clients' problems and prescribing the correct solution.
Providing pre-sales technical support to the sales team.
Institution : Shanzu Teachers’ Training College - Mombasa
Position : ICT Lecturer – cum I.T Support Technician
Duration : February 2006 – November 2007 ^
Imparting ICT skills to the Trainees, Certificate & Diploma in Information Technology students.
Preparing the training elements, progressive exercises and Examination Papers as per the K.I.E ICT Syllabus
Scheduling and allocation of Computer learning resources to the College’s students
Installing, configuring and maintenance of computers and the 3 Computer laboratories of (150 Computers)
Upgrading the College’s Computer Hardware & Software
Computer Hardware, Software and Peripherals Inventory Management
Give technical assistance to the users in terms of troubleshooting Computer Hardware, Software and Peripherals.
Training Users on the use of Helpdesk tools.
Assisting users on the use of new Application Systems.
Installing and maintaining ICT facilities in user desks.
Helping users to connect to the Local Area Network and accessing its resources.
Carrying out Hardware and Software repairs and maintenance on ICT equipment.
Enforcing all ICT securities.
Setting up ICT facilities in the meeting rooms.
Supervising the day to day running of the helpdesk in the company.
Managing and maintaining the inventory of ICT equipment.
Institution : Relief to Development Society – REDESO – Ngara (Tanzania)
Position : Systems Administrator
Duration : September 2004 to October 2005 ^
Providing expert technical support, regarding the use of personal computer software and hardware.
Maintaining current knowledge regarding new features and functions within the hardware and software packages.
Supporting other staff within PC Helps in their function of providing expert technical support, regarding the use of personal computer software and hardware.
Achieving certification, on an ongoing basis as defined by the testing programs and schedules, in the various software programs.
Contributing to the Knowledge Base as maintained by organization in order to share solutions and product knowledge.
Providing technical support to organizations' clients in a professional, courteous and respectable manner.
Helpdesk support to computers & Telecom users at company’s Field, company’s office
Trouble shoot and solve PC Hardware, Software, Printers, Network, Telecom, Fax and Photocopier problems.
Provide consumables to Computers, Printers, Fax Machines and Photocopiers.
Install and configure computer Hardware, Network Devices and Telecom equipments.
Install Configure and Maintain Computer Software (Desktop Operating Systems and all office automation applications).
Maintain Consumables for PC’s, Printers, and Fax and Photo copiers.
Maintain Hardware, Software and Peripherals Inventory.
Training staff in specific Applications and availing User Support
Maintenance of the REDESO Local Area Network (LAN)
Institution : Ahlubayt Islamic Seminary – Kigoma (Tanzania)
Position : Head of Department – Computer Science Department
Duration : May 2003 – September 2004 ^
Installing, configuring and maintenance of computers
Software and Hardware maintenance
Scheduling and allocation of Computer learning resources to the Secondary students
Scheduling and allocation of Computer learning resources to the Production Course students
Preparing the training manuals, progressive exercises and Examination Papers
Institution : Aries Data System - Mombasa
Position : Computer Training Supervisor
Duration : March 2001 – May 2003
Institution : The Municipal Council of Mombasa
Position : Attaché - cum Computer System Support Technician
Duration : November 1998 - May 1999 ^
Installing, configuring and maintenance of Computers and Network equipment
Software and Hardware maintenance and troubleshooting
Implementing the upgrading of the PCs
Training of staff in IT
Setting up, installing and configuring Operating Systems and Application Software
Providing PC and Network support to the staff
Monitoring the performance and utilization of Hardware and the Network equipment system.
Successfully worked on a research program and subsequently designed a Software Program to Computerize Students Registration System for the Butula Boys High School; During my final year at the Mombasa National Polytechnic
Managed to establish a computerized Database management System for the Municipal Council of Mombasa.
Successfully managed to track down Rent defaulters in the Mombasa Municipal Council’s Housing Department hence saving the Council from a massive financial loss.
Established the Database Management System for the Jitegemee Sacco members of the Mombasa Municipal Council
Successfully trained the Barclays and Commercial Bank Banks Staff members (Diani Branch, Changamwe Branch and the Mombasa Island’s Nkrumah road Branch) while at Technosoft Limited
Pioneered the establishment of Computer Department at the Ahlulbayt Islamic Centre, Designed the training programs, training manuals, progressive exercises and the examination papers
Designed Database system for the REDESO’s Human Resources, Accounts and Purchases & Transport Departments.
Successfully pioneered the establishment of the Computer Training Centre at REDESO, a DANIDA funded project.
Successfully Computerized the Radio Kwizera Broadcasting station – Ngara - Tanzania.
Departmental Coordinator: Computing and Information Technology Department at the Mombasa Polytechnic
Secretary General: Computing and Information Technology Students Association - CITSA - at the Mombasa Polytechnic
Class Representative: DCS98J at the Mombasa Polytechnic
Advisory Panel member to the Mikindani Catholic Youths Executive Committee
Liturgical Leader: Young Christian Students - Y.C.S at the Butula Boys' High School.
To pursue higher level of education in Computing field, that is, a University Degree in Computer Science/Engineering.
To pursue the CISCO and Microsoft Certified Software Engineer, M.C.S.E, and or the Software Solution Developers Certifications.
To administer an Information System that integrates: Voice, Data E-commerce, Client Server, Internet, Intranet, Database Applications and Software Development.
To set up a successful Charitable Organization that will work towards Community Empowerment and Poverty Eradication.
Wycliffe K. Songwa - Senior Programme Officer
UNHCR – United Nations High Commission for Refugees,
UNHCR Representation in Somalia,
Lion Place, 1st
Floor, Waiyaki, Westlands,
P.O. Box 43801 - 00100, Nairobi
Tel: +254 (0)725 405 010 / +254 (0)734 628 052
Engineer Stephen Muyera – Chief Operations Manager
Kensetsu Kaihatsu Limited,
P.O. Box 35246, 00200, Nairobi
Tel: +254 (0)722 323 088
Information Technology Manager
Tour Africa Safaris Limited,
P.O. Box 43187, Nairobi, Kenya
Tel: +254-20-272933/ 272826 – Mobile 0722-35-653
Pastor Evans Opige Munyenye – Church Pastor,
Messiah Ministry - Mombasa,
P.O. Box 43425, Mombasa.
el: +254 (0)721 304 496